FAQ

CAN I GET SOME SAMPLES FROM YOU?

 

Sure! Paper Swatch Book, Foil Colour Swatch Book, Sample Kits are available​ to​ be purchased​ from our online shop. Any specific sample request is free, and ​it can​ be​ purchased with $1 postage. Just email us which particular sample you want after placing an order.

 

 

CAN I PAY FOR A PRINTED SAMPLE FOR MY JOB?

 

Sorry the answer is no. Setting up a print process for leterpress and foil-press takes a lot of work. It’s basically the same amount of work as setting up the whole job.  You could purchase our sample kit to experience our quality before commit to working with us.

 

 

WHAT'S IN YOUR SAMPLE KIT?

 

It includes our popular products of:

business cards and invitations

foiling

letterpresss

edge painting/foiling

blind embossing/deboss

white paper stock

cotton paper stock

black paper stock

kraft  paper stock

 

 

DOES YOUR QUOTE INCLUDE ENVELOPES?

 

No, we sell envelopes separately. Please see our envelope pricing online. 

 

 

MY ORDER QUANTITY EXCEEDS THE LIMIT ON YOUR QUOTE SYSTEM,

WHAT CAN I DO?

 

Please email us your artwork (or concept) and specs for quotation. Job specs must include quantity, preferred paper stock, dimensions, printing techniques and finishing services.

 

 

WHAT DOES "INK NO." MEAN IN YOUR QUOTE SYSTEM?

 

"ink no." means how many colours you want to print in the same printing technique.

For example, when your artwork has two foil colours on the front side. Select "foiling", then select "2" as
ink number. 

 

 

CAN YOU PRINT MY OWN DESIGN? OR CAN YOU DESIGN FOR ME?

 

We can do both. When you are supplying your own artwork, please refer to our artwork section to learn more about artwork requirements. For design enquiries, please email our design department.

 

 

WHEN IS PAYMENT DUE AND HOW DO I PAY?

 

For orders under AUD$2000, payment is due before production. Orders over $2000 require a 50% deposit with remaining balance due before shipment. Banking details can be found at the bottom of your invoice, credit card and paypal payment are also acceptable with 3% surcharge. 

 

 

WHAT IS YOUR TURNAROUND?

 

Our turnaround is about 3 weeks plus delivery from the date proof approval is review and approved by you, not including shipping transit time.

Please let us know before the invoice stage if express post is required.

 

 

WHAT IS THE MOQ FOR ONE DESIGN?

 

MOQ - minimum order quantity

Business cards - 100 units

Event products art prints - 20 units

Stickers - normally 1000 units (negotiable)

 

 

DO YOU OFFER PROOFS?

 

Yes. Once we have received payment and final art files, we will prepare your artwork. We will then email you a PDF proof (usually within 24 hours) for you to review online. Upon your approval of the proof, your project will move into production.

 

 

CAN I SET UP THE PROOF FORM MYSELF TO SPEED UP THE PROCESS?

 

Sure! To speed up the process, you can fill in our submission forms along with your final artwork, and send it back to us with the quotation PDF that you generate from our online quote system. We will then issue an invoice, when the payment is clear, we will send your order straight into production.We will send your order straight into production.

BUSINESS CARDS SUBMISSION FORM - swing tags

EVENTS & ART PRINTS SUBMISSION FORM - wedding suite, greeting cards, post cards 

STICKERS SUBMISSION FORM

EMBOSSING STAMPS SUBMISSION FORM

SUBMISSION FORM EXAMPLES

 

 

WHAT IF I WANT TO CANCEL MY ORDER?

 

You can cancel your order before it’s completed. If the order is canceled at the proofing stage, $30 administration fee will not be refunded. Once your job is in production, we will charge partly or full amount of your payment depends on the production process it’s in. Postage can be refunded.

 

 

HOW DO I KNOW WHETHER MY ORDER HAS BEEN SENT OR NOT?

 

We send all our orders via Australia Post. For domestic orders, Australia Post will email you with the delivery details once your order is sent, including date and tracking number. For international orders, we will email you the tracking number to track your order on Australia Post website.

 

 

HOW DO I TRACK MY ORDER?

 

Once your order has been dispatched, you will receive an email with tracking information from Australia Post. Although we always try our best getting your order to you as soon as possible, if there are any unforeseen delays or concerns with your order once posted (including the rare case of your order not arriving) Stitch Press is not liable as we have no control once it's with the Postal Service.

 

 

WHAT ARE YOUR PAPER OPTIONS?

 

You can view our paper options in our paper range section. You can also order our Paper Swatch Book ​ from our online shop.

 

 

WHAT ARE THE DIFFERECE BETWEEN FOILING / FOIL-PRESS?

 

It’s actually the same thing. Our foils come in sheets and we use heated press technique to apply onto
paper stocks.

 

 

WHAT PRINTING TECHNIQUES CAN YOU OFFER?

 

We offer off-set printing, digital printing, foil-press, letterpress, blind deboss, blind embossing, raised ink
and flocking. Please refer to our
printing section to learn more about these techniques.

 

 

WHAT FINISHING CAN YOU OFFER?

 

We offer edge painting, edge foiling, die cutting, folding/scoring, and circle punch. Please refer to our finishing section to learn more about these techniques.

 

 

CAN YOU PRINT LIGHT COLOUR ON DARK PAPER STOCK?

 

Yes we can.

 

 

CAN YOU PRINT NEON COLOURS?

 

Yes we can, we have standard neon pink, green, orange, blue and yellow at the moment.

 

 

CAN YOU PRINT METALLIC INK?

 

Yes we can print standard gold and silver. Also Pantone Metallic colours.

 

 

WHAT'S THE DIFFERENCE BETWEEN BLIND DEBOSS AND EMBOSS?

 

Blind deboss is the same technique as letterpress, but without ink colour, it won’t create marks on the reverse side of the paper. It works better on paper over 500gsm.

Embossing technique requires a heated two-part metal die of the artwork, the paper squeezes between the heated die and sculpts around the artwork. Therefore, this will create a reflected mark on the reverse side of the paper.

 

 

IS THERE ANY LIMITATION ON FOILING?

 

Yes there are some limitations. Black foil and white foil look more rough than other foil colours, so if you want the finished products look very clean, it’s better to use dark grey foil and matte silver foil / white print instead. 

 

 

HOW DO I CHOOSE A COLOUR FOR FOIL/PRINTING?

 

Foil-press and edge foiling colours can be chosen from our foil swatch book. Spot colour printing, letterpress and edge painting colours can be chosen from Pantone® Solid Uncoated Formula Guide.

 

 

WHAT'S THE MINIMUM LINE WEIGHT I CAN HAVE FOR LETTERPRESS AND FOIL-PRESS PRINTING?

 

Letterpress 0.1mm / Foil-press 0.3mm.

 

 

 

WHAT FOIL COLOURS HAVE YOU GOT?

 

 

 

 
 
 
GLOSS GOLD
MATTE GOLD
GLOSS PALE GOLD
MATTE PALE GOLD
ROSE GOLD
MATTE ROSE GOLD
COPPER
WHITE
PEARL WHITE
SEMI-TRANSPARENT
GLOSS SILVER
MATTE SILVER
LIGHT GREY
DARK GREY
BLACK
PEARL PINK
SEMI-TRANSPARENT
PINK
HOT PINK
RED
MATTE RED
MATTE PURPLE
PURPLE
PEARL BLUE
SEMI-TRANSPARENT
DOVE BLUE
SEMI-TRANSPARENT
AQUA
LIGHT BLUE
BRIGHT BLUE
DARK BLUE
MINT
SEMI-TRANSPARENT
PALE GREEN
LIGHT GREEN
MATTE GREEN
GRASS GREEN
COFFEE
HOLOGRAPHIC
SILVER
HOLOGRAPHIC
GOLD
GOLD GLITTER
 
SILVER GLITTER
 
SILVER SPOT
SILVER CONFETTI
GOLD CONFETTI
HOT PINK GLITTER